Monday, March 14, 2011

Subject Mastery in Vietnam: Can Corporate Trainers Learn From This?

My cousin Kenny was a Blackhawk test pilot, and he recently sent me this very short story about a door gunner being quizzed by a General inspecting his unit about his weapon. As I read it I saw yet another example of how well the military trains to "mastery".

Here's the connection with this story: ADD/ADHD learners often have difficulty achieving subject mastery. We have a tendency to tackle (or not tackle) varied learning and development opportunities to Bloom's level 3, perhaps 4 (3. Application, 4. Analysis), but often move on to the next task, subject, distraction before ever mastering anything. At least that's what my own "data set" indicates. The following story raises questions about how we train in the corporate space:

1. Given that today's military, and specifically the Army in this example, is still very good at driving learners through the entire learning process to "mastery", what's the Army doing that can be applied to corporate training practices?
2. Is putting "teeth" into training and mandating compliance like the Army does part of becoming a "learning centric organization"?
3. Do your people know the tools and solutions they use in their jobs like Spc. Coomb's did?

The Man in the Doorway

Thinking back on how VERY much credit they TRULY deserved and how little we pilots actually gave them, I'm reminded of one particular day on which, at least in the eyes of one Army General Grade officer, our "Men in the Doorway" got a well-deserved "Atta'Boy."

On that particular day, elements of the UTT/68th/197th Armed Helicopter Company's 1st Platoon [ Playboys ] had been held back from tactical missions and told to "Set up a 'static display' for a visiting General." on our ramp [ Hotel 2 ] at the North side of Saigon's Tan Son
Nhut Air Base.

[ Then ] Captain Richard S. Jarrett directed the assigned crew to set up an Armed B-Model [ UH-1B ] Huey -- with a "Complete Spread" of ordnance, including the aircraft's full compliment of: 2.75" FFARs [Folding Fin Aerial Rockets]; four Mounted & two Hand-Held M-60 Machine Guns; one M-14 Rifle, with several magazines of 7.62mm ammo.; one M-79 Grenade Launcher, with several bandoleers of 40mm Grenade rounds, and 'Half a Bazillion" rounds of linked 7.62mm ammo. laid out on the tarmac in neat columns and rows.

I don't recall who the other Crewmen were but, when the General arrived, Specialist Coombs was standing at Attention, next to his door, with his M-60 at Port Arms.

Capt. Jarrett saluted and reported to the General and proceeded with giving him a "Standard, Visiting Fireman's" Walk-Around Briefing. As they came abreast of Spc. Coombs' position and Capt. Jarrett began describing a Crew Chief's duties, the General interrupted the briefing, addressed Spc. Coombs directly, pointed at his M-60 and, in a clearly sarcastic tone, asked "Son, ya' know how to use that damned thing or do ya' just stand around holdin' it an' lookin' purty?"

Without missing a beat, Coombs boomed out, "SIR, this is my M-60, General Purpose, Seventeen point Five Pound, Air Cooled, Gas Operated, Belt Fed, Fully Automatic, Seven point Six Two millimeter Machine Gun. It has a Maximum Effective Range of Three Thousand Seven Hundred Fifty Meters and a Cyclic Rate of Fire of Five Hundred and Fifty Rounds per Minute. It fires when I pull the trigger in the open-bolt position, at which time multiple things occur, both simultaneously and sequentially, including: with release and advancement of this bolt, a metal belt link is de-linked and ejected as the bolt simultaneously begins to chamber the de-linked round. This is immediately followed, sequentially, with operating rod and bolt advancement and initiation of the bolt's locking sequence. When the bolt is fully locked, the sear releases the firing pin which strikes the primer...as the projectile approaches the muzzle, a portion of the ignited powder's expanding gasses enter this gas port, actuating the Buffer and Operating Rod Group, compressing the Driving Spring and driving the Operating Rod to the rear, unlocking the bolt and..." all while, griping the M-60 by its Stock Group with his left hand, Coombs field strips the M-60 with his right hand [displaying each part for the General to view -- at the precise moment that he is making verbal reference to that part] and lays each part, in sequential order and "at Dress Right Dress" on his outstretched left forearm.

When the M-60 was fully disassembled, Coombs began reassembling it -- while continuing the staccato delivery of his spiel, deftly shifting its focus, ". ..As Crew Chief, my duty position is here in the left cargo compartment door. My Field of Fire extends from Three Five Niner Degrees to One Eight Zero Degrees, which is my Sector of Responsibility at all times. My instantaneously initiated, sustained and accurate application of Suppressive Fire is most critical at times when our aircraft is receiving hostile fire from my Sector of Responsibility and when my Aircraft Commander is making a "Right Break" from a Fire Mission, during which time my side of the aircraft is exposed to the Target Area..." and, as he snapped the Feed Tray Cover closed and returned to Port Arms, he wrapped-up his impromptu briefing with "...That concludes my formal presentation. I would be pleased to answer any questions you may have, SIR!"

The General, mouth agape and slowly shaking his head and with a Deer in the Headlights" look of near-total disbelief at what he had just witnessed, looked to Capt. Jarrett and asked, "Damn Captain, are they ALL like that?"

In response to which, Capt. Jarrett leaned over and -- with his mouth near the General's ear, in a "Stage Whisper" that Coombs could evidently hear -- said, "Every F.....g one of them, General."